Shipping Policy

Last updated: 2 September 2026

Thank you for shopping with The Sourdough Cult.

We know that when you’re ordering a live sourdough starter, you want it to arrive quickly and in good condition. We carefully prepare and pack every order before it leaves us.

UK Delivery

We currently deliver throughout the United Kingdom.

Standard UK delivery is free on all orders.

Orders are sent using Evri. Tracking information will be provided once your order has been dispatched.

Delivery usually takes 2 to 4 working days after dispatch, although this may vary during particularly busy periods.

Delivery times are estimates and cannot be guaranteed.

Dispatch Times

We aim to dispatch orders the same working day or the next working day.

Orders placed later in the day, at weekends or on bank holidays will usually be dispatched on the next working day.

During unusually busy periods, such as Christmas or promotional events, dispatch may take slightly longer.

Live Sourdough Starter

Our sourdough starter is a living culture and is carefully prepared and packaged to travel safely through the post.

It is completely normal for your starter to look different when it arrives compared with when it was packed. During transit it may rise, fall, separate slightly or become less active.

We recommend opening your parcel as soon as possible after delivery and following the feeding and care instructions included with your order.

If your starter does not arrive in a healthy condition, please contact us and we’ll put it right.

Missed or Delayed Deliveries

Once your parcel has been dispatched, delivery is handled by Evri.

Occasional delays can happen and are unfortunately outside our direct control.

If your tracking has not updated for several days, or your parcel appears to be lost, please contact us so we can investigate.

If delivery has been attempted, responsibility for collecting or rearranging delivery of the parcel passes to the recipient.

Because our starter is a living product, we recommend collecting missed deliveries as quickly as possible and avoiding leaving parcels in particularly hot, cold or exposed locations for extended periods.

Incorrect Delivery Addresses

Please check your delivery address carefully before completing your order.

If you notice an error before your order has been dispatched, contact us as soon as possible and we will do our best to amend it.

Unfortunately, once an order has been dispatched we cannot guarantee that the delivery address can be changed.

We cannot be responsible for orders that are delayed, lost or delivered incorrectly because an incorrect or incomplete address was provided at checkout.

Damaged or Missing Orders

If your order arrives damaged, incomplete or in an unusable condition, please contact us as soon as possible.

Where appropriate, we may ask for photographs of the parcel and its contents so that we can investigate the issue with the courier.

We’ll always aim to resolve genuine delivery problems fairly and quickly.

International Delivery

We currently only deliver within the United Kingdom.

Contact Us

If you have any questions about your delivery, please get in touch through the contact details provided on our website.