Contact information
Contact Information
We're always happy to help with questions about your order, your sourdough starter, or anything else.
Customer Support
The Sourdough Cult
Email: hello@thesourdoughcult.co.uk
We aim to respond to all enquiries within 1 to 2 working days.
Before You Get in Touch
To help us resolve your enquiry as quickly as possible, please include:
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Your full name
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Your order number (if applicable)
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A brief description of your enquiry
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Photos, where relevant (for example, if your order has arrived damaged)
Order Support
If you're contacting us about an order, we can help with:
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Order updates
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Delivery enquiries
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Damaged or faulty items
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Returns and refunds
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Product advice
Sourdough Support
If your starter isn't behaving as expected, don't panic. As a living culture, it can sometimes need a little time to recover after travelling.
Before requesting a refund, please get in touch. We're always happy to help troubleshoot and get your starter back to full strength.
Business Enquiries
For wholesale, collaborations or media enquiries, please email:
We look forward to hearing from you.